Job Title: Telesales Executive – Aesthetic & Wellness Clinic

Company: MediGlo – Skin, Hair, Anti-Ageing, Laser & Wellness Clinic

Location: Golf Course Road, Sector 55, Gurugram (office-based)

Salary: ₹25000 – ₹35000 per month + attractive incentives on every booking and conversion

Experience: 1–4 years (experience in a clinic, salon, hospital, or healthcare telesales is a plus)

Key Responsibilities

1. Call and follow up on leads from Meta/Instagram ads, Google, the website, WhatsApp, and walk-in enquiries, quickly and consistently
2. Understand each caller’s skin, hair or wellness concern and recommend the right consultation or treatment
3. Book consultations with the doctor and treatment appointments, then send confirmations and reminders
4. Explain treatments, sessions, pricing, packages, and payment options clearly and honestly
5. Handle common objections (price, pain, safety, results, time) with empathy and confidence
6. Follow up with patients who didn’t book, missed appointments, or are due for their next session
7. Upsell and cross-sell packages and session bundles where they genuinely suit the patient
8. Speak with NRI and premium clients professionally, including over WhatsApp calls and across time zones
9. Keep every lead, call outcome, and follow-up date updated in the CRM or tracker
10. Meet daily call, booking, and monthly revenue targets
11. Share patient feedback and common questions with the clinic team to improve conversions

Requirements

1. Graduate (any stream) preferred; 12th pass with strong communication skills will also be considered
2. Fluent in English and good spoken Hindi
3. Pleasant, confident, and caring phone manner. Patients should feel they are talking to someone who wants to help them.
4. Interest in skincare, beauty, or wellness. You’ll receive full product and treatment training.
5. Comfortable with WhatsApp Business, Excel/Google Sheets, and a CRM
6. Target-driven, disciplined with follow-ups, and comfortable working with numbers
7. Willing to work shifts, since the clinic is open 7 days a week (weekly off on rotation)

Working Hours: [e.g. 10:00 AM – 7:00 PM / 11:00 AM – 8:00 PM, 6 days a week, rotational off]