Key Responsibilities

1. Patient Greeting: Welcome patients, families, and vendors with empathy and direct them to the correct departments.
2. Call Management: Operate multi-line phone systems to answer queries, route calls, and schedule or confirm appointments.
3. Record Keeping: Update electronic health records (EHR), verify patient insurance details, and handle confidential paperwork securely.
4. Billing Support: Process payments, collect co-pays, and assist patients with intake or insurance forms. [1, 2, 3]

Required Skills

1. Communication: Clear verbal and written skills to deal with distressed or confused visitors.
2. Organization: Strong multi-tasking and time management to handle high-stress, fast-paced environments.
3. Technical Literacy: Proficiency with computers and medical office software or database systems.
4. Professionalism: High discretion regarding patient privacy laws like HIPAA. [1, 2, 3, 4, 5]