Job Description

Manage day-to-day pathology operations, ensuring smooth coordination from test booking and sample collection through sample receipt, accessioning, processing, analysis, technical review, authorized report release and delivery.
Supervise applicable laboratory sections, such as haematology, clinical biochemistry, clinical pathology, immunoassay, serology, microbiology and other available or outsourced disciplines.
Monitor sample volume, workload distribution, staffing, shift rosters, pending samples, processing delays and report delivery.
Establish and monitor department-wise turnaround time (TAT) targets according to test type, clinical priority and approved service commitments.
Identify operational bottlenecks and implement corrective measures to reduce delays, repeat testing, sample rejection and avoidable wastage.
Ensure adequate coordination between laboratory staff, phlebotomists, front office, call centre, home collection, billing, IT/LIS and management.
Ensure continuity of critical operations during staff shortages, equipment breakdowns, power or IT interruptions and other service disruptions.
Maintain safe, organized and hygienic laboratory work areas in accordance with approved procedures.
Maintain compliance with ISO 15189 / NABL requirements: quality manual, SOPs, document control, internal audits, management review.
Run internal quality control (IQC) and ensure timely enrolment and review of external quality assessment / proficiency testing (EQAS) results.
Review quality indicators, including TAT compliance, sample rejection, repeat testing, amended reports, complaints, non-conformities, QC failures and corrective-action closure.
Track non-conformities, conduct or coordinate root-cause analysis, implement corrective and preventive actions (CAPA), and verify their effectiveness.
Manage daily workflow across pre-analytical, analytical and post-analytical stages, including sample accessioning, LIS and analyser interfacing.
Verify and release reports with the pathologist: delta checks, critical-value notification, repeat and rerun policy, amended-report control.
Coordinate with IT/vendors to resolve system errors, interface issues, report-delivery failures and workflow inefficiencies.
Drive improvements in patient satisfaction, complaint closure time, report accessibility and service reliability.
Coordinate with management and the marketing team to develop commercially viable strategies for expansion.
Streamline home collection, route planning, phlebotomist productivity, sample integrity and cold-chain transit, and e-report delivery.

Quality Officer job in RxVital Healthcare Private Limited at Kolkata, West Bengal, India | Docthub Jobs

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