Roles & Responsibilities (R&R)

● Welcome patients and visitors, ensuring a professional and friendly front-desk experience.

● Handle incoming calls, WhatsApp enquiries, and patient queries.

● Schedule, confirm, and manage patient appointments. ● Coordinate appointment timings with dentists and dental assistants.

● Manage patient registrations and maintain accurate patient records.

● Handle billing, payment collection, and basic cash management.

● Follow up with patients regarding upcoming appointments, missed appointments, and pending consultations.

● Coordinate with patients regarding treatment schedules and clinic visits.

● Maintain daily appointment records, registers, reports, and other administrative documentation.

● Ensure smooth coordination between the reception team, dentists, and clinic management.

● Monitor stationery, office supplies, and other front-office requirements.

● Maintain cleanliness and organization of the reception and patient waiting areas.

● Handle patient feedback and concerns professionally and escalate issues to the concerned team. ● Maintain confidentiality of patient information and clinic records.

● Support day-to-day clinic administration and operational activities as required.

Required Skills & Qualifications

● Any graduate or undergraduate with relevant experience.

● 1–3 years of experience in front-office operations, reception, or administration.

● Experience in hospitals, dental clinics, or healthcare centres will be an added advantage.

● Good verbal communication and interpersonal skills.

● Basic computer knowledge, including MS Office and Excel.

● Good organizational, coordination, and multitasking abilities.

● Professional attitude, patience, and a patient-friendly approach.

● Knowledge of Kannada and English is preferred.

Working Schedule

● Shift Timings: 10:00 AM–8:00 PM or 1:00 PM–11:00 PM, as allocated.

● Saturdays and Sundays are working days.

● Weekly time off will be scheduled on a weekday; details will be explained during the screening process.