About the Role

1. Complete Smiles Dental is looking for a friendly, organized and patient-focused Dental Receptionist with prior experience working in a dental clinic.

The ideal candidate should be comfortable handling patient appointments, coordinating with dentists, managing front desk operations and communicating effectively with patients.

Key Responsibilities

1. Welcome patients and provide a professional, friendly reception experience.
2. Manage appointments, patient registrations and follow-up schedules.
3. Handle incoming calls, WhatsApp enquiries and appointment bookings.
4. Explain consultation fees, treatment estimates and payment procedures to patients.
5. Coordinate with dentists and clinical staff to ensure smooth patient flow.
6. Maintain patient records, billing details and daily payment entries.
7. Follow up with patients regarding appointments, pending treatments and scheduled reviews.
8. Assist in managing patient enquiries and converting enquiries into confirmed appointments.
9. Maintain front desk records and ensure the reception area remains organized.
10. Handle patient concerns politely and escalate clinical queries to the dentist when necessary.

Requirements

1. 1–4 years of experience as a receptionist or front office executive in a dental clinic. Dental clinic experience is preferred and strongly valued.
2. Excellent verbal communication skills in English, Hindi and Telugu.
3. Familiarity with dental procedures and common treatments such as root canal treatment, crowns, scaling, fillings and extractions.
4. Experience with appointment scheduling, billing and patient record management.
5. Basic computer skills, WhatsApp communication and MS Office/Google Sheets.
6. Friendly personality, professional appearance, patience and a customer-focused attitude.
7. Strong organizational skills, punctuality and the ability to multitask.

Preferred Skills

1. Experience using dental clinic management software.
2. Ability to explain treatment plans and estimates in simple language without providing clinical advice.
3. Good patient follow-up and appointment coordination skills.
4. Ability to maintain patient confidentiality and handle sensitive information responsibly.

What We Offer

1. A professional and supportive working environment.
2. An opportunity to grow within a modern dental practice.
3. Exposure to patient coordination, clinic operations and dental practice management.
4. Salary based on experience, communication skills and relevant dental clinic expertise.