<ul><li>Telephone Operators are responsible for answering phone calls from customers, clients, or within an organization. They greet callers and provide assistance.</li><li>They direct incoming calls to the appropriate person or department by connecting calls or transferring them to the right extensions.</li><li>Telephone Operators offer basic information, like office hours or contact details, and assist with inquiries or simple requests.</li><li>If the person being called is unavailable, they can take messages, including the caller's name, contact information, and the purpose of the call.</li></ul>