Telecaller Incharge

0 - 5 Years of Experience rupess outline icon

Not disclosed time outline icon

Full Time

Silver Streak Multi Speciality Hospital, Gurugram

time outline icon Gurugram, Haryana, India

Posted on 18-11-2024

163 Views

1 Vacancy

Description

Manage and oversee the daily activities of the telecalling team to ensure effective performance and achievement of targets.
Monitor and evaluate team members’ calls, providing feedback, coaching, and training to improve communication skills and sales techniques.
Develop and implement telecalling strategies, scripts, and campaigns to enhance customer engagement and lead conversion.
Ensure that the telecalling team adheres to company policies, procedures, and quality standards.
Handle escalated customer inquiries, complaints, and issues, ensuring timely resolution and customer satisfaction.
Track and analyze team performance metrics, including call volume, sales, and customer feedback, to assess effectiveness.
Coordinate with other departments (sales, marketing, customer service) to ensure seamless customer experience and communication.
Prepare and maintain reports on daily, weekly, and monthly team activities and results.
Recruit, train, and onboard new telecallers, ensuring they understand job responsibilities and performance expectations.
Stay updated on industry trends, product knowledge, and best practices to continually improve telecalling operations.