Telecaller Incharge
0 - 5 Years of ExperienceNot disclosed Full Time
Silver Streak Multi Speciality Hospital, Gurugram
Gurugram, Haryana, India
Posted on 18-11-2024
163 Views
1 Vacancy
Description
- Manage and oversee the daily activities of the telecalling team to ensure effective performance and achievement of targets.
- Monitor and evaluate team members’ calls, providing feedback, coaching, and training to improve communication skills and sales techniques.
- Develop and implement telecalling strategies, scripts, and campaigns to enhance customer engagement and lead conversion.
- Ensure that the telecalling team adheres to company policies, procedures, and quality standards.
- Handle escalated customer inquiries, complaints, and issues, ensuring timely resolution and customer satisfaction.
- Track and analyze team performance metrics, including call volume, sales, and customer feedback, to assess effectiveness.
- Coordinate with other departments (sales, marketing, customer service) to ensure seamless customer experience and communication.
- Prepare and maintain reports on daily, weekly, and monthly team activities and results.
- Recruit, train, and onboard new telecallers, ensuring they understand job responsibilities and performance expectations.
- Stay updated on industry trends, product knowledge, and best practices to continually improve telecalling operations.
Category
Administration / Management
Key Skills
Communication SkillsProblem solvingAttention to DetailPositive Attitude
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