Telecaller Executive
2 - 3 Years of ExperienceNot disclosed Full Time
Neo Hospital, Noida
Noida, Uttar Pradesh, India
Posted on 22-10-2024
39 Views
1 Vacancy
Description
- Customer Outreach: Make outbound calls to potential or existing customers to promote products or services, provide information, or address customer inquiries and concerns.
- Lead Generation: Identify and generate leads by engaging with customers over the phone, qualifying prospects, and scheduling appointments or follow-up calls as necessary.
- Customer Relationship Management: Build and maintain positive relationships with customers, ensuring a high level of customer satisfaction by addressing their needs and resolving any issues.
- Sales Support: Assist the sales team by providing them with valuable leads, conducting follow-up calls, and facilitating the sales process through effective communication with customers.
- Database Management: Update and maintain accurate records of customer interactions, feedback, and inquiries in the company's customer relationship management (CRM) system.
- Problem Resolution: Handle customer complaints or queries efficiently, offering solutions or directing them to the appropriate department if necessary.
- Product Knowledge: Stay informed about the company's products, services, and promotions, providing customers with up-to-date and accurate information.
- Performance Targets: Work towards achieving daily, weekly, or monthly call and sales targets set by the company, contributing to the overall performance and growth of the business.
Category
Administration / Management
Key Skills
Good CommunicationPositivityPositive AttitudeAttention to Detailcreative problem solving
Aggregated job.
Learn more