Telecaller Executive

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Telecaller Executive

work outline icon2 - 3 Years of Experiencerupess outline iconNot disclosed time outline iconFull Time

Neo Hospital, Noida

time outline iconNoida, Uttar Pradesh, India

Posted on 22-10-2024

39 Views

1 Vacancy

Description

  • Customer Outreach: Make outbound calls to potential or existing customers to promote products or services, provide information, or address customer inquiries and concerns.
  • Lead Generation: Identify and generate leads by engaging with customers over the phone, qualifying prospects, and scheduling appointments or follow-up calls as necessary.
  • Customer Relationship Management: Build and maintain positive relationships with customers, ensuring a high level of customer satisfaction by addressing their needs and resolving any issues.
  • Sales Support: Assist the sales team by providing them with valuable leads, conducting follow-up calls, and facilitating the sales process through effective communication with customers.
  • Database Management: Update and maintain accurate records of customer interactions, feedback, and inquiries in the company's customer relationship management (CRM) system.
  • Problem Resolution: Handle customer complaints or queries efficiently, offering solutions or directing them to the appropriate department if necessary.
  • Product Knowledge: Stay informed about the company's products, services, and promotions, providing customers with up-to-date and accurate information.
  • Performance Targets: Work towards achieving daily, weekly, or monthly call and sales targets set by the company, contributing to the overall performance and growth of the business.

Category

Administration / Management

Key Skills

Good CommunicationPositivityPositive AttitudeAttention to Detailcreative problem solving

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