Technical Support Executive (IT)

0 - 5 Years of Experience rupess outline icon

Not disclosed time outline icon

Full Time

Smt BK Shah Medical Institute & Research Centre, Dhiraj Hospital, Vadodara

time outline icon Vadodara, Gujarat, India

Posted on 15-02-2024

1 Vacancy

Description

Provide technical support to clients via phone, email, or chat, diagnosing and resolving technical issues related to software, hardware, networking, and other IT-related products and services.
Troubleshoot problems reported by clients and perform root cause analysis to identify underlying issues.
Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams, such as Tier 2 support or software developers.
Keep accurate records of client interactions, technical issues, and resolutions using a ticketing system or customer relationship management (CRM) software.
Collaborate with other members of the technical support team and relevant departments to ensure timely resolution of client issues.
Provide product training and guidance to clients on the use of software applications, features, and functionalities.
Stay up-to-date with product knowledge, industry trends, and emerging technologies to enhance technical expertise and provide effective support to clients.
Assist in the development and maintenance of knowledge base articles, user guides, and troubleshooting documentation for internal and external use.