Technical Services

0 - 5 Years of Experience rupess outline icon

Not disclosed time outline icon

Full Time

Transasia Bio-Medicals Ltd.

time outline icon Shillong, Meghalaya, India

Posted on 20-11-2024

78 Views

1 Vacancy

Description

Provide on-site and remote technical support for equipment, systems, or software, addressing issues related to functionality, performance, or user errors.
Diagnose and resolve technical problems, including hardware malfunctions, software bugs, and network connectivity issues.
Respond to service requests and incidents in a timely manner, ensuring minimal disruption to operations.
Oversee the installation and configuration of new equipment, systems, or software, ensuring they are set up according to specifications and industry standards.
Perform routine maintenance and updates on equipment and systems to ensure optimal performance and prevent potential issues.
Communicate effectively with customers to understand their technical needs, provide solutions, and ensure satisfaction with services provided.
Coordinate with vendors and external service providers for equipment repairs, upgrades, or replacements as needed.
Maintain accurate records of service requests, issues, resolutions, and maintenance activities.
Prepare technical reports and documentation, including system configurations, troubleshooting procedures, and user guides.