Technical Services

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Technical Services

work outline icon0 - 5 Years of Experiencerupess outline iconNot disclosed time outline iconFull Time

Transasia Bio-Medicals Ltd.

time outline iconRaipur, Chhattisgarh, India

Posted on 20-11-2024

21 Views

1 Vacancy

Description

  • Provide on-site and remote technical support for equipment, systems, or software, addressing issues related to functionality, performance, or user errors.
  • Diagnose and resolve technical problems, including hardware malfunctions, software bugs, and network connectivity issues.
  • Respond to service requests and incidents in a timely manner, ensuring minimal disruption to operations.
  • Oversee the installation and configuration of new equipment, systems, or software, ensuring they are set up according to specifications and industry standards.
  • Perform routine maintenance and updates on equipment and systems to ensure optimal performance and prevent potential issues.
  • Communicate effectively with customers to understand their technical needs, provide solutions, and ensure satisfaction with services provided.
  • Coordinate with vendors and external service providers for equipment repairs, upgrades, or replacements as needed.
  • Maintain accurate records of service requests, issues, resolutions, and maintenance activities.
  • Prepare technical reports and documentation, including system configurations, troubleshooting procedures, and user guides.

Category

Others

Functional Area

IT / Technology Consultant

Key Skills

Attention to DetailTechnical ExpertiseProblem-Solving SkillsCommunication SkillsCustomer Service

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