Technical Services
0 - 5 Years of ExperienceNot disclosed Full Time
Transasia Bio-Medicals Ltd.
Nagpur, Maharashtra, India
Posted on 26-09-2024
54 Views
1 Vacancy
Description
- Provide on-site and remote technical support for equipment, systems, or software, addressing issues related to functionality, performance, or user errors.
- Diagnose and resolve technical problems, including hardware malfunctions, software bugs, and network connectivity issues.
- Respond to service requests and incidents in a timely manner, ensuring minimal disruption to operations.
- Oversee the installation and configuration of new equipment, systems, or software, ensuring they are set up according to specifications and industry standards.
- Perform routine maintenance and updates on equipment and systems to ensure optimal performance and prevent potential issues.
- Communicate effectively with customers to understand their technical needs, provide solutions, and ensure satisfaction with services provided.
- Coordinate with vendors and external service providers for equipment repairs, upgrades, or replacements as needed.
- Maintain accurate records of service requests, issues, resolutions, and maintenance activities.
- Prepare technical reports and documentation, including system configurations, troubleshooting procedures, and user guides.
Category
Others
Functional Area
IT / Technology Consultant
Key Skills
Attention to DetailTechnical ExpertiseProblem-Solving SkillsCommunication SkillsCustomer Service
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