Sr. Officer-Dispatch

2 - 5 Years of Experience rupess outline icon

Not disclosed time outline icon

Full Time

Zeiss Pharmaceutical, Jharmajri, Baddi

time outline icon Samba, Jammu and Kashmir, India

Posted on 01-04-2024

1 Vacancy

Description

Coordinate the dispatch of goods or services, including scheduling deliveries, assigning drivers or service personnel, and monitoring progress to ensure on-time completion.
Optimize delivery routes to minimize travel time, fuel consumption, and vehicle wear and tear, while maximizing efficiency and customer satisfaction.
Manage a team of dispatch personnel, providing leadership, guidance, and support to ensure smooth operations and high performance.
Communicate effectively with drivers, service personnel, customers, and other stakeholders to convey instructions, provide updates, and address concerns.
Monitor driver locations and progress using GPS navigation systems and dispatch management software, and intervene as needed to address delays or issues.
Resolve any issues or conflicts that may arise during the dispatch process, such as delays, route changes, or customer complaints, with professionalism and efficiency.
Maintain accurate records of dispatch activities, including delivery schedules, driver assignments, and customer communications, to ensure compliance and facilitate analysis.
Collaborate with other departments, such as logistics, customer service, and warehouse operations, to streamline processes, resolve issues, and improve overall efficiency.