<ul><li>Oversee the daily operations of the hospital front office and reception area.</li><li>Manage patient registration, appointment scheduling, and admission processes.</li><li>Ensure smooth coordination between patients, visitors, and hospital departments.</li><li>Handle escalated patient queries, complaints, and service-related issues.</li><li>Maintain high standards of customer service and hospitality.</li><li>Train, supervise, and evaluate front office staff for performance improvement.</li><li>Monitor front desk records, MIS reports, and billing coordination.</li><li>Implement and enforce hospital policies and SOPs for front office operations.</li><li>Ensure compliance with NABH and other quality standards.</li></ul>

Sr. Manager/Manager/Assistant Manager-Front Office