<ul><li>Oversee daily operations of the front office to ensure smooth and efficient functioning.</li><li>Manage and supervise front office staff, including receptionists and customer service teams.</li><li>Develop and implement front office policies, procedures, and standards.</li><li>Ensure exceptional customer service and handle escalated client issues professionally.</li><li>Coordinate with other departments to facilitate seamless communication and service delivery.</li><li>Monitor and manage appointment scheduling, visitor management, and telephone operations.</li><li>Train and mentor front office staff to maintain high performance and customer satisfaction.</li><li>Prepare reports on front office activities, performance, and customer feedback.</li><li>Maintain records related to guest and patient interactions, ensuring confidentiality.</li></ul>

Sr. Manager-Front Office