Sr. Executive Guest Relation

0 - 5 Years of Experience rupess outline icon

Not disclosed time outline icon

Full Time

Nirmal Hospital, Surat

time outline icon Surat, Gujarat, India

Posted on 10-10-2024

116 Views

1 Vacancy

Description

Guest Assistance: Greet and assist guests upon arrival, providing a warm welcome and ensuring a smooth check-in process to set a positive tone for their stay.
Customer Service Excellence: Address guest inquiries, requests, and complaints promptly and professionally, striving to exceed expectations and enhance overall satisfaction.
Information Provision: Provide information about hotel services, amenities, local attractions, and events, helping guests make informed decisions during their stay.
Problem Resolution: Proactively identify and resolve any issues or concerns that may arise during a guest’s stay, ensuring timely and effective solutions.
Feedback Collection: Gather guest feedback through surveys and direct communication, analyzing responses to identify areas for improvement and enhance the guest experience.
Collaboration with Departments: Work closely with other departments, such as housekeeping, food and beverage, and front desk, to ensure seamless service delivery and effective communication.
Event Coordination: Assist in organizing and coordinating special events, activities, and guest programs, ensuring that all arrangements meet guest expectations and standards.
Guest Relationship Management: Maintain detailed records of guest preferences and interactions, utilizing this information to personalize future visits and build long-term relationships with repeat guests.