<ul><li>Oversee daily operations of the service department to ensure efficient and high-quality customer support.</li><li>Manage service team performance, providing coaching and training to improve skills and knowledge.</li><li>Act as the primary point of contact for customer complaints, resolving issues in a timely and professional manner.</li><li>Ensure all service activities are aligned with company standards and industry best practices.</li><li>Monitor service metrics and KPIs to evaluate team performance and customer satisfaction.</li><li>Maintain and update service policies, procedures, and workflows to improve efficiency.</li><li>Collaborate with other departments, such as sales and logistics, to optimize service delivery.</li><li>Prepare reports and presentations on service operations, performance, and customer feedback.</li></ul>

Service Manager