Service Excellence Head
0 - 5 Years of ExperienceNot disclosed Full Time
Max Super Speciality Hospital, Dwarka
Dwarka, Delhi, India
Posted on 14-12-2023
12 Views
1 Vacancy
Description
- Lead and inspire teams to create a customer-centric culture.
- Develop and implement strategies to enhance service quality.
- Conduct regular assessments and audits to ensure service excellence.
- Analyze customer feedback and implement improvements.
- Design and deliver training programs for staff development.
- Collaborate with various departments to align service initiatives.
- Implement and monitor quality assurance measures.
- Drive innovation in service delivery to exceed customer expectations.
- Manage crisis situations and implement effective resolution strategies.
- Utilize data analytics to measure and improve service performance.
Category
Others
Key Skills
Communication SkillsProblem Solving SkillsLeadershipTeam buildingInterpersonal skills
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