Service Excellence Head

Service Excellence Head

work outline icon0 - 5 Years of Experiencerupess outline iconNot disclosed time outline iconFull Time

Max Super Speciality Hospital, Dwarka

time outline iconDwarka, Delhi, India

Posted on 14-12-2023

12 Views

1 Vacancy

Description

  • Lead and inspire teams to create a customer-centric culture.
  • Develop and implement strategies to enhance service quality.
  • Conduct regular assessments and audits to ensure service excellence.
  • Analyze customer feedback and implement improvements.
  • Design and deliver training programs for staff development.
  • Collaborate with various departments to align service initiatives.
  • Implement and monitor quality assurance measures.
  • Drive innovation in service delivery to exceed customer expectations.
  • Manage crisis situations and implement effective resolution strategies.
  • Utilize data analytics to measure and improve service performance.

Category

Others

Key Skills

Communication SkillsProblem Solving SkillsLeadershipTeam buildingInterpersonal skills

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