<ul><li>Lead and inspire teams to create a customer-centric culture.</li><li>Develop and implement strategies to enhance service quality.</li><li>Conduct regular assessments and audits to ensure service excellence.</li><li>Analyze customer feedback and implement improvements.</li><li>Design and deliver training programs for staff development.</li><li>Collaborate with various departments to align service initiatives.</li><li>Implement and monitor quality assurance measures.</li><li>Drive innovation in service delivery to exceed customer expectations.</li><li>Manage crisis situations and implement effective resolution strategies.</li><li>Utilize data analytics to measure and improve service performance.</li></ul>

Service Excellence Head