<ul><li>Troubleshooting and identifying solutions to resolve system issues, spares ordering and replacing.</li><li>Complaint Management : Attending to Service complaints, Taking ownership of customer issues reported and seeing problems through to resolution.</li><li>Pre Sales Support and Installation of Medical Equipments.</li><li>Service Revenue : Achieve Service targets through sale of Contracts, Consumables and Spares.</li><li>Accountable for AR collection, Reduce TAT for Service, doing Preventive maintenance on time and keep records for the same.</li><li>Care &amp; Maintenance to be carried out as per schedule.</li><li>Follow SOP for Opening, attending calls and closing them on time.</li><li>Proper escalation of unresolved issues to the appropriate internal teams.</li></ul>

Service Engineer