Senior Executive-TSD (Service Contract Marketing)

0 - 5 Years of Experience rupess outline icon

Not disclosed time outline icon

Full Time

Transasia Bio-Medicals Ltd.

time outline icon Ranchi, Jharkhand, India

Posted on 13-09-2024

106 Views

1 Vacancy

Description

Provide advanced technical support to clients via phone, email, or onsite visits to troubleshoot and resolve complex technical issues related to software, hardware, or network systems.
Escalate unresolved issues to higher levels of support or the development team and track issues to ensure timely resolution.
Build and maintain strong relationships with key clients, ensuring prompt and effective communication of technical solutions.
Provide technical guidance and training to clients and end-users on the optimal use of products and services.
Collaborate with the development team to identify and resolve software bugs, glitches, or feature improvements based on client feedback.
Participate in product testing and provide input on software or hardware development processes to improve functionality and usability.
Propose process enhancements that will improve the efficiency of the technical support team and elevate overall service delivery.
Analyze technical support data and metrics to identify trends and recommend improvements to product or service performance.