Senior Executive-TSD (Service Contract Marketing)
0 - 5 Years of ExperienceNot disclosed Full Time
Transasia Bio-Medicals Ltd.
Patiala, Punjab, India
Posted on 13-09-2024
39 Views
1 Vacancy
Description
- Provide advanced technical support to clients via phone, email, or onsite visits to troubleshoot and resolve complex technical issues related to software, hardware, or network systems.
- Escalate unresolved issues to higher levels of support or the development team and track issues to ensure timely resolution.
- Build and maintain strong relationships with key clients, ensuring prompt and effective communication of technical solutions.
- Provide technical guidance and training to clients and end-users on the optimal use of products and services.
- Collaborate with the development team to identify and resolve software bugs, glitches, or feature improvements based on client feedback.
- Participate in product testing and provide input on software or hardware development processes to improve functionality and usability.
- Propose process enhancements that will improve the efficiency of the technical support team and elevate overall service delivery.
- Analyze technical support data and metrics to identify trends and recommend improvements to product or service performance.
Category
Marketing / Business Development
Key Skills
Technical SupportCustomer Relationship ManagementDevelopment SupportProcess ImprovementProject Management
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