Senior Executive-TSD (Service Contract Marketing)

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Senior Executive-TSD (Service Contract Marketing)

work outline icon0 - 5 Years of Experiencerupess outline iconNot disclosed time outline iconFull Time

Transasia Bio-Medicals Ltd.

time outline iconMysore, Karnataka, India

Posted on 13-09-2024

39 Views

1 Vacancy

Description

  • Provide advanced technical support to clients via phone, email, or onsite visits to troubleshoot and resolve complex technical issues related to software, hardware, or network systems.
  • Escalate unresolved issues to higher levels of support or the development team and track issues to ensure timely resolution.
  • Build and maintain strong relationships with key clients, ensuring prompt and effective communication of technical solutions.
  • Provide technical guidance and training to clients and end-users on the optimal use of products and services.
  • Collaborate with the development team to identify and resolve software bugs, glitches, or feature improvements based on client feedback.
  • Participate in product testing and provide input on software or hardware development processes to improve functionality and usability.
  • Propose process enhancements that will improve the efficiency of the technical support team and elevate overall service delivery.
  • Analyze technical support data and metrics to identify trends and recommend improvements to product or service performance.

Category

Marketing / Business Development

Key Skills

Technical SupportCustomer Relationship ManagementDevelopment SupportProcess ImprovementProject Management

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