Senior Executive-Front Office

3 - 5 Years of Experience rupess outline icon

Not disclosed time outline icon

Full Time

Max Super Speciality Hospital, Bathinda

time outline icon Bathinda, Punjab, India

Posted on 07-03-2024

15 Views

1 Vacancy

Description

Provide leadership and guidance to the front office team, including Front Desk Agents and Concierge staff, to ensure high levels of performance and guest satisfaction.
Oversee guest check-in and check-out procedures, resolve guest complaints and issues promptly and effectively, and ensure that guest requests and inquiries are handled with professionalism and courtesy.
Coordinate room reservations, manage room inventory, and ensure accuracy of reservation records in the property management system (PMS).
Monitor room rates, occupancy levels, and revenue performance to optimize pricing strategies and maximize hotel revenue.
Conduct training sessions for front office staff on customer service standards, operational procedures, and use of the PMS and other software systems.
Implement quality assurance measures to ensure consistency and accuracy in front office operations, including guest registration, billing, and cashiering processes.
Liaise with other hotel departments, including Housekeeping, Maintenance, and Food & Beverage, to coordinate guest services, resolve issues, and maintain high standards of cleanliness and maintenance.