Relationship Manager

1 - 4 Years of Experience rupess outline icon

Not disclosed time outline icon

Full Time

TekPillar Services

time outline icon Bhopal, Madhya Pradesh, India

Posted on 18-09-2024

1 Vacancy

Description

Develop and maintain strong, long-term relationships with clients or customers, acting as their primary point of contact.
Understand clients' needs and goals, and provide tailored solutions and services to meet those needs.
Conduct regular check-ins and reviews with clients to ensure satisfaction and address any concerns or issues.
Monitor client account activity, identify opportunities for upselling or cross-selling additional products or services, and make recommendations as appropriate.
Prepare and present account reports, performance metrics, and strategic plans to clients and internal stakeholders.
Provide exceptional customer service by addressing client inquiries, resolving complaints, and ensuring timely and accurate responses.
Handle any issues or challenges that arise, working to find effective solutions and maintain positive client relationships.
Collaborate with the sales team to develop and implement strategies for increasing revenue and achieving business targets.
Conduct market research and analysis to stay informed about industry trends, competitor activities, and client needs.