Receptionist

Job Summary

• We are seeking a professional and friendly Hospital Receptionist to be the first point of contact for patients and visitors. 
• This role involves managing the front desk, coordinating appointments, maintaining patient records, and ensuring a smooth flow of operations within the hospital. 
• The ideal candidate will possess excellent communication skills, attention to detail, and the ability to handle a fast-paced environment.
• Salary is Negotiable.
  
  Key Responsibilities 
  
  Patient Interaction: 
• Greet patients, visitors, and staff in a courteous and professional manner. 
• Assist patients with registration and direct them to the appropriate departments. 
• Provide information about hospital services, procedures, and policies. 
  Appointment Management: 
• Schedule, confirm, and reschedule patient appointments. 
• Coordinate with doctors, nurses, and other departments for appointment availability. 
  Administrative Tasks:
• Maintain accurate and up-to-date patient records and ensure confidentiality. 
• Handle incoming calls, emails, and correspondence. 
• Process payments and issue receipts for hospital services. 
  Front Desk Operations:
• Manage the reception area, ensuring it is clean and welcoming. 
• Handle patient inquiries and resolve or escalate complaints when necessary. 
• Monitor and manage the waiting area to ensure patient comfort. 
  Coordination:
• Collaborate with medical and administrative staff to ensure smooth operations. 
• Assist with billing, insurance processing, and documentation as needed. 
  
  Qualifications: 
• High school diploma or equivalent (Bachelor’s degree
  
  Key Skills:
• Excellent verbal and written communication skills. 
• Empathy and professionalism when dealing with patients. 
• Ability to work in a fast-paced, high-pressure environment. 
• Attention to detail and problem-solving skills.
  
  Work Environment 
• Hospital-based, with extensive patient interaction. 
• May require flexible working hours, including weekends or shifts.