Quality Manager

Position Overview

• The Quality Manager will be responsible for developing, implementing, and sustaining the Quality Management System (QMS) aligned with QAI Accreditation Standards for Home Healthcare. 
• The role involves designing quality frameworks, auditing compliance, training teams, and ensuring continual improvement in patient care, documentation, and service delivery across all units.
  
  Key Roles and Responsibilities
  
  Quality System Development & Accreditation
• Establish, document, and maintain the Quality Management System in line with QAI standards.
• Lead the organization through the QAI Accreditation process — from gap analysis, documentation, and staff orientation to internal audits and mock assessments.
• Ensure all departments (Clinical, Nursing, Operations, HR, and Administration) follow standardized procedures and policies.
  
  Process Standardization & SOP Implementation
• Develop and periodically update Standard Operating Procedures (SOPs) for all homecare services, including doctor visits, nursing, wound care, telemedicine, and patient documentation.
• Monitor adherence to SOPs through regular field visits, audits, and performance reviews.
  
  Internal Audits & Corrective Actions
• Plan and conduct internal audits and risk assessments across service units and community clinics.
• Identify non-conformities, design corrective and preventive action plans (CAPA), and ensure timely closure.
• Maintain QAI-related documentation and quality dashboards.
  
  Training & Capacity Building
• Conduct induction and periodic quality training sessions for healthcare professionals, including nurses, caretakers, and administrative staff.
• Promote a culture of continuous improvement and patient safety.
• Collaborate with the HR department for skill competency evaluations.
  
  Patient Safety & Feedback Monitoring
• Design and implement patient safety indicators, infection control checklists, and adverse event reporting systems.
• Coordinate patient feedback collection and analysis to drive improvement initiatives.
• Track and report key performance indicators (KPIs) to management.
  
  Documentation & Reporting
• Maintain accurate and updated quality manuals, policies, and audit reports as per QAI requirements.
• Present periodic Quality Review Reports to senior management, highlighting trends, achievements, and areas of improvement.
  
  Key Skills and Competencies
• Strong understanding of QAI Home Healthcare Accreditation Standards or equivalent (NABH/NABH-Entry Level/QCI).
• In-depth knowledge of healthcare quality systems, process documentation, and audit management.
• Excellent communication, analytical, and training skills.
• Proficiency in MS Office, Google Workspace, and quality documentation tools.
• Empathy, leadership, and team collaboration across clinical and administrative units.
  
  Educational Qualification
• Bachelor’s or Master’s Degree in Nursing, Hospital Administration, or Healthcare Management.
• Preferred: Certification in Healthcare Quality (e.g., CPHQ, QMS, or QAI Assessor Training).
  
  Experience
• Minimum 3–5 years of experience in Quality Management in Hospitals, Home Healthcare, or related healthcare services.
• Experience in QAI/NABH implementation is highly desirable.
  
  Key Performance Indicators (KPIs)
• Achievement of QAI Accreditation Milestones within defined timelines.
• % Compliance in Internal Quality Audits.
• Number of SOPs implemented and updated quarterly.
• Patient satisfaction score and feedback resolution time.
• % of staff trained and certified in quality standards.