Quality Assurance Consultant
8 - 13 Years of ExperienceNot disclosed Full Time
Wipro, Bangalore
Pune, Maharashtra, India
Posted on 29-07-2022
245 Views
1 Vacancy
Description
- Overall Quality and Compliance activities for the service lines.
- Conduct ticket auditing for Incidents and Changes.
- Approval of Change requests.
- Conducted internal audit for the tickets on the quality parameters and provide the feedback and conduct session to the respective team members.
- LSAT analysis need to be done on regular basis and provide the report to the Management team.
- Connected with the team members who received LSAT and need to be analysed the provide root cause for the same.
- CSAT improvements need to be worked and need to take the action plans for improving.
- Publishing of End-user communication templates to the Engineers(L1&L2).
- SOPS compliance check need to be conducted and GAPS need to be communicated to Service Managers/Owners.
- Access Management reviews for the team members-Onboarding and Off boarding activities to comply compliance and process.
- Customer Periodic controls tracking and reviewing.
- KB articles analysis on the compliance point of view and update the GAPS to the service team and coordination in the calls for preparation of New KB articles.
- Process compliance documents need to be prepared.
- Guiding team on the Good documentation process and Customer standards and templates to update the process documents and Project related documents.
- Need to play a key role on the OQM activities in-between customer and Internal team.
- Project documents review and approvals.
- Documents review in PROTON (IQ/OQ).
- Handling of Defects, Deviation and Exceptions.
- Quality and Compliance review -Weekly and Monthly decks need to be prepared and presented to the service line owners.
- Biweekly deck preparation and presentation to the Customer service assurance calls.
- Lifecycle documents repository Sanitization and document management.
- Tracking of Vulnerability Management.
Category
Pharmaceuticals
Functional Area
Pharma Quality Assurance (QA)
Preferred Education
Graduate
Key Skills
Quality Assurance ConsultantGood Communication SkillsCritical Thinking
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