Quality Assurance Consultant

8 - 13 Years of Experience rupess outline icon

Not disclosed time outline icon

Full Time

Wipro, Bangalore

time outline icon Pune, Maharashtra, India

Posted on 29-07-2022

248 Views

1 Vacancy

Description

Overall Quality and Compliance activities for the service lines.
Conduct ticket auditing for Incidents and Changes.
Approval of Change requests.
Conducted internal audit for the tickets on the quality parameters and provide the feedback and conduct session to the respective team members.
LSAT analysis need to be done on regular basis and provide the report to the Management team.
Connected with the team members who received LSAT and need to be analysed the provide root cause for the same.
CSAT improvements need to be worked and need to take the action plans for improving.
Publishing of End-user communication templates to the Engineers(L1&L2).
SOPS compliance check need to be conducted and GAPS need to be communicated to Service Managers/Owners.
Access Management reviews for the team members-Onboarding and Off boarding activities to comply compliance and process.
Customer Periodic controls tracking and reviewing.
KB articles analysis on the compliance point of view and update the GAPS to the service team and coordination in the calls for preparation of New KB articles.
Process compliance documents need to be prepared.
Guiding team on the Good documentation process and Customer standards and templates to update the process documents and Project related documents.
Need to play a key role on the OQM activities in-between customer and Internal team.
Project documents review and approvals.
Documents review in PROTON (IQ/OQ).
Handling of Defects, Deviation and Exceptions.
Quality and Compliance review -Weekly and Monthly decks need to be prepared and presented to the service line owners.
Biweekly deck preparation and presentation to the Customer service assurance calls.
Lifecycle documents repository Sanitization and document management.
Tracking of Vulnerability Management.