Quality Assurance

Quality Policy and Procedures:

• Develop, implement, and maintain quality policies and procedures in accordance with regulatory requirements.
• Ensure that all employees are aware of and adhere to established quality standards.

Regulatory Compliance:

• Monitor and ensure compliance with local and international quality and regulatory standards.
• Stay updated on changes in regulations and update quality systems accordingly.

Quality Audits:

• Conduct internal audits to assess compliance with quality management systems.
• Collaborate with external auditors and regulatory agencies during inspections.

Supplier Quality Management:

• Establish and maintain quality agreements with suppliers.
• Conduct audits of suppliers to ensure adherence to quality standards.

Document Control:

• Oversee the document control process to ensure the accuracy and currency of quality documents.
• Maintain a centralized document repository.

Training and Development:

• Develop and deliver training programs on quality standards and procedures.
• Ensure that all relevant employees receive adequate training.

Non-Conformance Management:

• Manage and investigate non-conformances and deviations.
• Implement corrective and preventive actions to address identified issues.

Quality Metrics and Reporting:

• Establish and monitor key performance indicators (KPIs) related to quality.
• Prepare and present quality reports to management.

Continuous Improvement:

• Identify opportunities for continuous improvement in the quality management system.
• Lead initiatives to enhance overall quality and efficiency.

Customer Complaints Handling:

• Develop and implement processes for handling customer complaints.
• Investigate complaints, implement corrective actions, and ensure customer satisfaction.