Pharmacy Aide

Roles and Responsibilities:

• To receive the patient /customer with a smile and greet them.
• To maintain good relations with customers/doctors.
• To receive and transcribe prescriptions from customers and advise the dosage of medicines to the patients and give counseling if required
• Dispense drugs pursuant to a prescription issued by the doctor. In case the prescribed medicines not available, make the necessary arrangements to ensure 100% prescription honoring. Substitution of medicines is to be consulted with the doctor / informed to the customer.
• Cross check the issuing medicines with bill regarding patient name, items name, quantity, expiry, batch No and acknowledge the bill
• Storing the drugs under proper conditions of refrigeration
• To maintain free home deliver register and follow-up the medicines deliveries to the customers in time.
• To prepare bills in POS and collect the cash.
• Check quantity, MRP, batch number and date of expiry of the received items from DC
• Entry of stocks in POS and take printout of receipt from DC/Distributor for cross-checking with items issues list from DC
• To maintain record for no stock items and follow-up the same.
• Ensure that 100% physical stock is tallied according to category (Tablets, Syrups, Injections, Fluids, Ointments, Liquids, Capsules, Powders, Drops, Surgical, Miscellaneous) twice a week. Daily rack wise verification of fast-moving items
• Handle all the inbound calls primarily focusing on drug information, patient counseling/education and free home delivery orders. In addition, handle patient queries and issues with respect to drug therapy and drug information.
• Handle cash in billing counter as and when required.
• Perform any other job assigned by the in-charge as per exigencies of work.
• Ensure shift hand-over and take-over are given before leaving the work area.