Pharmacist & HCA

Key Accountabilities/ Responsibilities:

• Explain the features of the Relex Medication Therapy Management Program to prospective or existing customers/patients
• Effect medication replenishment, dosage tracking and obtain patient feedback.
• Monitor outcomes and follow up on reminders to patient against counselling notes from Clinical Pharmacist and required lab tests.
• First level patient counselling and guidance on correct use of medication for achieving desired/targeted outcomes.
• Communicate customer feedback and customer experience on products/services and/or modifications to existing products/services to Operations, Marketing and Quality teams.
• Support customer outreach programs through activities associated with theme of the program.
• Provide information and explanation of diagnoses, options, outcome and risk and escalate where required.
• Data updations in all tracking platforms on a daily basis.
• The most important end results for which an incumbent would be held responsible at the end of the year.

Day to Day responsibilities:

• Follow up and adherence to customer visit schedules against preset appointments Monitoring of key vitals and ADRs and recording of progress.
• Replenishment of prescription medicines and tracking of consumption against prescribed dosage.
• Follow up on patient action against reminders and lab tests.

Competencies / Skills Required:

• Etiquette, Empathy, listening skills and good bedside manners.
• Disease and applicable Pharma knowledge.
• Good written and verbal communication including reporting accuracy.