<ul><li>Act as the primary point of contact for patients regarding hospital services, facilities, and grievances.</li><li>Assist patients and their families in understanding treatment procedures, billing, and hospital policies.</li><li>Coordinate with doctors, nurses, and administrative staff to ensure smooth patient care.</li><li>Monitor patient satisfaction and resolve complaints promptly and effectively.</li><li>Maintain accurate records of patient interactions, feedback, and service requests.</li><li>Educate patients on hospital facilities, health programs, and support services.</li><li>Facilitate patient admissions, discharges, and transfers as needed.</li><li>Assist in coordinating with insurance providers, TPAs, and billing departments.</li></ul>

Patient Welfare Officer