Patient Relationship Officer

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Patient Relationship Officer

work outline icon0 - 5 Years of Experiencerupess outline iconNot disclosed time outline iconFull Time

Hindu Mission Hospital, Chennai

time outline iconChennai, Tamil Nadu, India

Posted on 27-09-2024

78 Views

1 Vacancy

Description

  • Patient Engagement: Establish and maintain positive relationships with patients, ensuring they feel valued and supported throughout their healthcare journey.
  • Address Inquiries: Respond to patient inquiries regarding services, procedures, appointment scheduling, and general information about the healthcare facility.
  • Patient Feedback: Collect and analyze patient feedback to identify areas for improvement in service delivery and overall patient experience. Act on feedback to enhance patient satisfaction.
  • Coordinate Appointments: Assist patients in scheduling appointments, coordinating with medical staff to ensure optimal patient flow and access to care.
  • Patient Education: Provide patients with information about healthcare services, treatment options, and preventive care measures. Guide them in understanding their health conditions and treatment plans.
  • Conflict Resolution: Address patient complaints and concerns in a professional and empathetic manner. Work collaboratively with relevant departments to resolve issues promptly and effectively.

Category

Administration / Management

Key Skills

Attention to DetailCommunicationPositive AttitudeTeam WorkPatient Relationship Officer

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