Patient Relationship Officer
0 - 5 Years of ExperienceNot disclosed Full Time
Hindu Mission Hospital, Chennai
Chennai, Tamil Nadu, India
Posted on 27-09-2024
78 Views
1 Vacancy
Description
- Patient Engagement: Establish and maintain positive relationships with patients, ensuring they feel valued and supported throughout their healthcare journey.
- Address Inquiries: Respond to patient inquiries regarding services, procedures, appointment scheduling, and general information about the healthcare facility.
- Patient Feedback: Collect and analyze patient feedback to identify areas for improvement in service delivery and overall patient experience. Act on feedback to enhance patient satisfaction.
- Coordinate Appointments: Assist patients in scheduling appointments, coordinating with medical staff to ensure optimal patient flow and access to care.
- Patient Education: Provide patients with information about healthcare services, treatment options, and preventive care measures. Guide them in understanding their health conditions and treatment plans.
- Conflict Resolution: Address patient complaints and concerns in a professional and empathetic manner. Work collaboratively with relevant departments to resolve issues promptly and effectively.
Category
Administration / Management
Key Skills
Attention to DetailCommunicationPositive AttitudeTeam WorkPatient Relationship Officer
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