Patient Relationship Executive

Roles And Responsibilities

• The associate will be responsible for handling incoming and outbound calls from customers/Patients.
• Answer calls professionally to provide information about Doctor schedule, hospital services, book and cancel appointments, or obtain details of complaints.
• Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken in the CRM.
• Associate must reply to those queries in a set format.
• Responsible to book the doctor appointments on a web portal.
• Comfort the customer in case of emergency.
• Transfer the call to other departments if required etc.
• Handle all the complaints of customers and pacify them.
• Responsible to take the feedbacks from the customer and share with the concern person/deptt.
• Taking follow-ups from management for the complaints and feedback closure.

Competencies And Skills Required

The Customer Service Executive plays a critical role in providing an interface between customers and the client company. The major skills and competencies that we are looking for in a candidate are:

• Good communication skills
• Ability to listen proactively
• Problem-solving skills
• Good interpersonal skills
• Ability to handle work well and maintain quality