<ul><li>Serve as the primary point of contact for patients, ensuring a positive and professional experience.</li><li>Manage patient appointments, follow-ups, and inquiries via phone, email, or in person.</li><li>Maintain accurate patient records and update information in the system as per SOPs.</li><li>Address patient concerns, complaints, and feedback promptly and escalate when necessary.</li><li>Educate patients about services, procedures, and treatment plans in a clear and empathetic manner.</li><li>Coordinate with medical, administrative, and billing teams to ensure seamless patient care.</li><li>Monitor patient satisfaction and suggest improvements to enhance patient experience.</li><li>Support onboarding of new patients and explain hospital/clinic policies and procedures.</li><li>Follow data privacy, confidentiality, and compliance guidelines while handling patient information.</li></ul>

Patient Relationship