Patient Relations Officer
0 - 5 Years of ExperienceNot disclosed Full Time
Sunrise Hospital, Kakkanad
Kakkanad, Kerala, India
Posted on 24-10-2024
157 Views
1 Vacancy
Description
- Patient Advocacy: Act as a liaison between patients and healthcare providers, advocating for patients' needs and preferences to ensure they receive appropriate care and support.
- Customer Service Excellence: Provide exceptional customer service by addressing patient inquiries, concerns, and complaints promptly and professionally, ensuring a positive experience throughout their healthcare journey.
- Patient Education: Inform patients about available services, treatment options, and hospital policies, helping them understand their rights and responsibilities as patients.
- Conflict Resolution: Handle conflicts and complaints effectively, working to resolve issues to the satisfaction of patients while maintaining a calm and professional demeanor.
- Data Management: Maintain accurate records of patient interactions, feedback, and complaints, utilizing this data to identify trends and areas for improvement in patient care and services.
- Collaboration with Healthcare Teams: Work closely with medical staff, administration, and other departments to facilitate communication and ensure a cohesive approach to patient care and satisfaction.
- Quality Improvement Initiatives: Participate in quality improvement initiatives by gathering patient feedback and contributing to the development of policies and procedures that enhance the patient experience.
- Outreach Programs: Assist in organizing patient outreach and engagement programs, such as satisfaction surveys, educational workshops, or support groups, to foster community relationships and improve care.
- Compliance and Standards: Ensure adherence to healthcare regulations and standards, including HIPAA guidelines, to maintain patient confidentiality and promote ethical practices within the organization.
Category
Administration / Management
Key Skills
Good CommunicationProblem solvingPositive AttitudeAttention to Detail
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