Patient Relations Officer

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Patient Relations Officer

work outline icon0 - 5 Years of Experiencerupess outline iconNot disclosed time outline iconFull Time

Sunrise Hospital, Kakkanad

time outline iconKakkanad, Kerala, India

Posted on 24-10-2024

157 Views

1 Vacancy

Description

  • Patient Advocacy: Act as a liaison between patients and healthcare providers, advocating for patients' needs and preferences to ensure they receive appropriate care and support.
  • Customer Service Excellence: Provide exceptional customer service by addressing patient inquiries, concerns, and complaints promptly and professionally, ensuring a positive experience throughout their healthcare journey.
  • Patient Education: Inform patients about available services, treatment options, and hospital policies, helping them understand their rights and responsibilities as patients.
  • Conflict Resolution: Handle conflicts and complaints effectively, working to resolve issues to the satisfaction of patients while maintaining a calm and professional demeanor.
  • Data Management: Maintain accurate records of patient interactions, feedback, and complaints, utilizing this data to identify trends and areas for improvement in patient care and services.
  • Collaboration with Healthcare Teams: Work closely with medical staff, administration, and other departments to facilitate communication and ensure a cohesive approach to patient care and satisfaction.
  • Quality Improvement Initiatives: Participate in quality improvement initiatives by gathering patient feedback and contributing to the development of policies and procedures that enhance the patient experience.
  • Outreach Programs: Assist in organizing patient outreach and engagement programs, such as satisfaction surveys, educational workshops, or support groups, to foster community relationships and improve care.
  • Compliance and Standards: Ensure adherence to healthcare regulations and standards, including HIPAA guidelines, to maintain patient confidentiality and promote ethical practices within the organization.

Category

Administration / Management

Key Skills

Good CommunicationProblem solvingPositive AttitudeAttention to Detail

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