Patient Relations Executive (PRE)

verified

1 - 3 Years of Experience rupess outline icon

1.75L - 2.50L Per Annum time outline icon

Full Time

Amor Hospitals, Hyderabad

time outline icon Hyderabad, Telangana, India

Posted on 11-12-2023

3 Vacancies

Description

A Patient Relations Executive, also commonly known as a Patient Relations Coordinator or Manager, plays a crucial role in ensuring a positive experience for patients and their families within a hospital or healthcare setting.

The specific responsibilities of a Patient Relations Executive may vary depending on the size and structure of the healthcare organization, but generally include the following:
Patient Advocacy: Act as an advocate for patients and their families, ensuring their concerns and needs are addressed promptly and effectively.
Complaint Handling: Receive and manage patient complaints and grievances. Investigate issues, resolve conflicts, and work to improve patient satisfaction.
Communication: Maintain open lines of communication with patients, families, and hospital staff. Ensure patients are informed about their rights, responsibilities, and available support services.
Patient Feedback: Collect feedback from patients and families through surveys, interviews, or other means to identify areas for improvement in patient care and services.
Resolution Facilitation: Collaborate with hospital departments to facilitate the resolution of patient concerns, ensuring that issues are resolved in a timely and satisfactory manner.
Conflict Resolution: Mediate conflicts and disagreements between patients, families, and healthcare providers to promote a harmonious healthcare environment.
Quality Improvement: Participate in quality improvement initiatives to enhance patient care, safety, and overall satisfaction. Analyze data to identify trends and areas for improvement.
Compliance: Ensure that the hospital complies with relevant regulations and standards related to patient rights, privacy, and satisfaction.
Patient Education: Provide information to patients and families about hospital policies, procedures, and resources available to them.
Crisis Management: Assist in managing crisis situations, such as patient safety incidents or public relations issues, by coordinating communication and support.
Training: Conduct training sessions for hospital staff on patient relations, customer service, and communication skills to enhance patient satisfaction.
Documentation: Maintain records of patient complaints, resolutions, and feedback, ensuring confidentiality and compliance with relevant laws and regulations.
Community Engagement: Engage with the community to build positive relationships and enhance the hospital's reputation. Organize outreach programs or events to promote the hospital's services.
Patient Satisfaction Surveys: Administer and analyze patient satisfaction surveys to gauge the overall patient experience and identify areas for improvement.
Reporting: Prepare reports on patient relations activities, complaint resolutions, and satisfaction trends for hospital leadership.

Qualifications and Skills:
A bachelor's degree in healthcare management, social work, public relations, or a related field is typically required.
Strong interpersonal and communication skills.
Empathy and a patient-centered approach.
Problem-solving and conflict resolution abilities.
Knowledge of healthcare regulations and patient rights.
Organizational and data analysis skills.
Ability to work effectively with diverse populations.
Overall, the Patient Relations Executive is responsible for promoting a patient-focused culture within the hospital, ensuring that patients and their families receive high-quality care and have a positive experience during their stay or treatment. They play a critical role in maintaining the hospital's reputation and patient satisfaction levels.