<ul><li>Serve as the primary point of contact for patients and their families, addressing inquiries, concerns, and feedback in a timely and professional manner.</li><li>Develop and implement patient relations programs and initiatives aimed at improving patient satisfaction and overall experience.</li><li>Collaborate with healthcare providers and staff to resolve patient complaints and issues, ensuring appropriate follow-up and communication.</li><li>Conduct regular patient satisfaction surveys and analyze results to identify areas for improvement.</li><li>Provide training and support to staff on best practices for patient interactions and communication.</li><li>Develop and maintain relationships with community organizations and stakeholders to promote the facility's services and resources.</li><li>Monitor and report on patient feedback trends and insights to management, making recommendations for enhancements.</li><li>Ensure compliance with healthcare regulations and standards related to patient relations and service delivery.</li></ul>

Patient Relation Manager