<ul><li>Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken in the CRM.</li><li>Associate must reply to those queries in a set format.</li><li>Responsible to book the doctor appointments on a web portal.</li><li>Comfort the customer in case of emergency.</li><li>Transfer the call to other departments if required etc.</li></ul>

Patient Relation Associate