Patient Counsellor

Roles and Responsibilities

• Responsible for verifying insurance benefits, assisting and performing case management for uninsured and insured patients.
• Coordinates appointments, referrals for all patients.
• Documentation of all patient and records action taken.
• Addresses and resolves complex financial questions and concerns which are diverse in nature.
• Pre treatment & Post Treatment Counsel ling of patients.
• Insure Patient Satisfaction.
• Collecting Feedback form and recognize and respond appropriately to negative feedback.