<ul><li>Assist patients and their families during admission, stay, and discharge processes.</li><li>Provide accurate information regarding hospital services, facilities, and billing procedures.</li><li>Coordinate with clinical and administrative teams to ensure timely services to patients.</li><li>Address and resolve patient complaints and grievances promptly and professionally.</li><li>Monitor patient satisfaction and report feedback for service improvement.</li><li>Ensure patients’ non-medical needs (diet, hygiene, transport, etc.) are met efficiently.</li><li>Maintain confidentiality and uphold patient rights and dignity at all times.</li><li>Guide patients through diagnostic, consultation, and treatment areas as required.</li></ul>

Patient Care Services