Patient Care Services

1. Efficient delivery of Procedures

• Appointment , admission and discharge of patient
• Billing invoice generation
• Maintenance of daily scroll
• Cash/Credit/Corporate billing and discount information to customers.

2. Registration

• Ensure timely and accurate registration procedures.
• Ensure information of all policies and guidelines to patients / attendants with other queries if any.

3. Cashiering

• Shift handling including cash, credit, corporate and TPA billing and refunds if any during the shift and submission of daily account with details to finance.
• Responsible for Opening and Closing of shifts.

4. Reports

• Co ordination with other departments for the purpose of diagnostics and other reports to reach concerned area in time.

5. Customer Interaction

• Achieving high Levels of customer satisfaction during interaction.

Ensure effective resolving of customer issues with follow up if required

• Accuracy of invoicing/ billing / documentation.
• Punctuality and discipline on the job
• Dissemination of accurate and updated information

Team work & customer handling skills

• Confidentiality & Integrity
• Service Excellence
• Software Handling Skills
• Communication skill