Patient Care Executive

Patient Interaction:

• Greet patients and visitors, providing a warm and welcoming environment.
• Attend to patient inquiries, address concerns, and provide information about services.

Appointment Scheduling:

• Coordinate and schedule patient appointments, surgeries, and follow-up visits.
• Ensure efficient utilization of available slots and resources.

Patient Registration:

• Assist in the registration process for new and existing patients.
• Verify patient information and ensure accurate record-keeping.

Insurance Verification:

• Verify patient insurance details and coverage.
• Assist patients in understanding insurance processes and procedures.

Coordination with Medical Staff:

• Liaise with medical staff to ensure smooth patient flow and coordination.
• Communicate patient needs, special requests, or specific considerations to the medical team.

Billing and Payment Assistance:

• Assist patients with billing inquiries and payment processes.
• Provide information on payment plans, discounts, and financial assistance programs.

Patient Education:

• Provide basic information about medical procedures, tests, and treatments.
• Ensure that patients are informed about pre- and post-procedure instructions.

Complaint Resolution:

• Handle patient complaints and concerns professionally and empathetically.
• Escalate issues to the appropriate department for resolution if needed.

Medical Records Management:

• Maintain and update patient records in compliance with privacy regulations.
• Ensure the accuracy and completeness of patient information.