Patient Care Coordinator

Requirement

• Minimum bachelor’s degree from a reputed institution.
• Proven work experience as a Patient Coordinator or similar role
• Superb verbal and written communication skills to share updates with patients and other medical staff
• Computer skills and proficiency in Microsoft Office
• Strong analytical thinking and the ability to handle multiple tasks concurrently
• Excellent customer service skills to provide ongoing support for patients and their families
• Relevant training and/or certifications as a Patient Coordinator

JOB DESCRIPTION

• Greet patients or visitors with smile in a professional manner.
• Treat patients with empathy and respect while conducting oneself in a professional manner.
• Respond to patient concerns timely and ensure patient satisfaction.
• Consult and collaborate with other health care providers and specialists to arrange patient appointments and treatment plans.
• Plan, coordinate and carry out patient care operations.
• Check-in on patients regularly along with nursing staffs/ Front office & back office staffs and evaluate and document their progress if required.
• Maintain patient records confidential and secure.
• Suggest process improvements to enhance patient services.
• Maintains quality service by establishing and enforcing organizational standards.
• Work as a team player to ensure each patient receives the best service possible.
• Schedule any necessary outpatient appointments.
• Assist patients or their attendants in locating services they are looking for or in locating funding for special procedures or other patient needs.
• Daily reporting to concern HOD.
• Other duties as assigned by management from time to time.