<ul><li>Oversee day-to-day operations of the billing, AR, credentialing, and EV teams.</li><li>Manage workflow allocation, monitor turnaround times, and enforce process compliance.</li><li>Establish and mentor team leads (Billing, AR, EV) to ensure succession planning and role independence.</li><li>Drive achievement of key operational goals (claim resolution, AR reduction, client reporting).</li><li>Track and report measurable outcomes, such as client satisfaction scores, claim aging reduction, and workflow efficiency.</li><li>Ensure timely completion of audits, reports, and escalations with proactive problem-solving.</li><li><strong>Be available and fully prepared for client meetings</strong>—coming with complete knowledge of the client’s history, open issues, and current deliverables.</li></ul>

Operations Manager