Operations Manager
verified
2 - 12 Years of Experience
40K - 80K Per Month
Full Time
2 - 12 Years of Experience40K - 80K Per MonthFull TimeDr Agarwal's Eye Hospital, Bhavnagar
Bhavnagar, Gujarat, India
Posted on 26-07-2024
1 Vacancy
Description
- Ensure smooth functioning of all healthcare operations in the assigned hospital and taking care of Revenue Generation.
- Responsible for day to day operations of the branch focusing on customer service, quality, people management and process adherence.
- Handling the revenue of the hospital and directing marketing team for business development activities.
- Ensure smooth functioning of the assigned branch.
- Tracking branch performance.
- Focus on patient satisfaction and quality.
- Credit billing status to be monitored. Pending AL’s to submission of bills.
- Checking of Counsellors reports daily for Advise Vs Converted / Counselled.
- Conducting Weekly and Monthly reviews with Counsellor, Floor managers and PCA.
- Report to be submitted to Management.
- Giving On Job training to Counsellors, Patient care associates.
- Random Counseling.
- Random Patient Calls (Post OP Patients, General Patients, Emergency Cases)
- Interaction with Doctors about Targets, High Value Cases & Procedures.
- Co-ordination with Surgeons.
- Attending to patient Complaints of your zone & speaking to them personally.
- Prepare monthly tour plan and submit for approval in case of other branches in portfolio.
- Daily and monthly report with summary of area with explanation.
- Define and drive Standard Operating Procedures for service excellence.
Category
Administration / Management
Preferred Education
GraduateMHA (Master of Hospital Administration)MBA - Hospitality Management
Key Skills
Project ManagementCustomer FocusTime ManagementStrategic PlanningCommunication
Benefits
Medical benefits, Cell Phone reimbursement, Paid Leaves etcAbout Organization
Dr. Agarwals Eye Hospital was founded in Chennai, India, in 1957. Over the last six decades, the group has grown into one of the largest network of eye-care centers in India & Africa, known for clinical innovations and an unparalleled customer experience.