Operations Executive / Manager

Roles and Responsibilities

Financial responsibilities:-

• To improve and achieve sales targets of the unit set by heads of the organization.
• To achieve and further improve the unit operational productivity.
• To keep a control on inventory levels and ordering process according to annual budget.
• To establish method of storage of pharmaceuticals to minimize expiry.
• To utilize the manpower provided in accordance with the hospital approved budgetary guidelines.

Customer responsibilities:-

• Ensure delivery of quality pharmacy service for patients and healthcare professionals.
• Ensuring the dispensing of medications with clear instruction to patients.
• Acts as a liaison with Healthcare professionals concerning prescriptions orders, drugs and pharmaceutical details, errors and complaints.

Process responsibility:-

• Maintaining the quality standards as per SOP policy.
• Plan, organize and supervise activities in the pharmacy according to SOP policies, standard practice of the profession and pharmacy legislation.
• Maintains established departmental policies and procedures, objectives, quality assurance program & safety.
• Ensures secure storage of costly drugs on a basis.
• Complies with pharmacy legislation and maintains all records in the centre as required by the laws pertaining to pharmacy operations.
• To maintain good pharmacy services to achieve high Customer satisfaction index.

People responsibility:-

• Takes responsibility for all pharmacy staff who report to the position.
• Provides basic department orientation to new employee and keeps the staff informed of the updates of philosophies, policies, and procedures to be followed in caring for patients and their families.
• Sanctions and recommends leave and vacation schedules for the staff.
• Counsels staff on personal and work problems.
• Provide monthly reports as and when required by the Account department.
• To participate and support in executing the stock audits.
• Investigates reports of incidents, medication errors and patient complaints. Resolves problems or makes recommendations for action.