Operation Executive

• Ensure all charges have been correctly captured and allocated to the patient’s account prior to printing invoices.
• Oversees the operations of the billing department, claims submissions, payment posting, accounts receivable follow-up, and reimbursement management.
• Analyze billing and claims for accuracy and completeness.
• Enter cash receipts if needed and assure correct allocations, distribution in accordance with the established protocol.
• Maintains contacts with other departments to obtain and analyze additional
• Patient information to document and process billings.
• Prepares and analyzes accounts receivable reports, weekly and monthly financial reports
• Audits current procedures to monitor and improve efficiency of billing operations
• Ensures that the activities of the billing operations are conducted in a manner that is consistent with overall department protocol
• Understands and remains updated with current billing regulations.
• To make MIS report on daily and monthly basis
• To track receivable timely basis
• To issue credit note as per financial policy
• Ensure not to keep any outstanding in billing
• To maintain discount policy as defined by management
• Supervises front office personals, which includes work allocation, training, and problem resolution; evaluates performance and makes recommendations for personnel actions; motivates employees to achieve peak productivity and performance.
• Assist Unit Head/Directors in supervising daily operations of organization.
• Address operational issues and concerns immediately
• Supervise operations team to ensure operational excellence and achieving customer delight
• Educate operations team on best practices, hospital policies and service excellence standards.
• Assist in interviewing, recruiting, training, performance evaluation, promotion and termination activities
• Maintain the facility clean, safe and organized.
• Generate operational reports for management as needed.
• Investigate patient/visitor concerns and implements appropriate courses of action.
• Take corrective action in situations requiring immediate intervention, including interpretation and administration of hospital policy and work rules.
• Communicate issues identified by front line staff to appropriate administrative team related to new administrative or departmental initiatives.
• Maintain visibility with hospital staff through rounds.
• Ensure to do tie-up with TPAs/Corporates/Govt. Agencies and maintain relation too with tied-up TPAs/Corporates/Govt. Agencies
• Ensure to be available in case of surprise round by TPAs/Corporates/Govt. Agencies
• Visiting Corporate/TPA’s/PSU’s/ AB-PMJAY for better understanding
• Any other work assigned by the management from time to time.
   

Bio Medical Department

• Reduction of downtime of critical biomedical Equipment.
• Preventive maintenance of equipment
• Ensuring service to be done in case of breakdown of bio medical equipment
• Daily checklist of all medical equipment
• AMC/CMC of medical equipment
• CAPA in case if equipment is breakdown
• Medical gas management
• Training and education to all staff regarding usage of medical equipment

Medical Record Department

• Compliances related to medical records guidelines/policies.
• Compliances related to medico legal practices.
• To keep medical record data as per govt. Guideline
• To provide surveillance data to Local govt authority
• To maintain tracker of outgoing files
• To compliance with medical audit committee minutes
• Audit of active patient on daily basis
• To comply with passive audit
• To maintain hygiene of medical records department
• Training and education to all medical staff regarding all the medical documents
• Ensuring the confidentiality of record must be maintained
   

Functions of Admin Department:

• Maintain Strict Discipline in the Hospital.
• Maintain No Smoking Policy
• To be responsible for Staff Vehicle Parking
• To be responsible for theft Incidents.
• Responsible for transportation arrangement for employees as well as guests and also to authorize travel / accommodation bills
• To maintain general discipline in the organization such as food wastage, proper uniforms, general grooming etc.
• To be responsible for CCTV Monitoring / Fire Fighting Systems / Lift Maintenance / Building Maintenance
• To manage all licenses and all renewal formalities on time to time basis.
• Assets Management needs to be done as and when required you will have to take care for all facility management related issues
• Develop training schedule especially Code Red, Code Yellow in coordination with HR dept. and conduct training programs for workers, based on respective department’s job responsibilities.
• Conduct Mock Drills as per legal requirement of safety.
• Responsible for overall related to Medical Transportation requirement.
• Ensure daily inspection of all the Vehicles if needed.
   

Functions of Information Technology Department:

• Ensuring IT activities adherence to IT Policies
• Maintaining security & confidentiality of Data
• Provide required IT support to end-user departments
• Coordination, escalation & reporting issues to superiors
• Ensuring data backup
• To check Internet, E-Mail, HIS Server & EPABX availability 24x7x365 days
• To check UPS & AC cooling availability in Server Room
• Availability of important inventory as standby