<ol><li data-list="bullet">Handle customer queries, service requests, and complaints through calls, emails, or chat.</li><li data-list="bullet">Provide accurate information on telecom products, plans, and services.</li><li data-list="bullet">Monitor network/service issues and coordinate with technical teams for quick resolution.</li><li data-list="bullet">Ensure timely activation, deactivation, and modification of customer services.</li><li data-list="bullet">Maintain customer interaction records and update CRM systems accurately.</li><li data-list="bullet">Follow standard procedures for troubleshooting basic network and device issues.</li><li data-list="bullet">Escalate unresolved cases to higher support levels and track closure.</li><li data-list="bullet">Ensure high customer satisfaction by delivering prompt and courteous service.</li><li data-list="bullet">Analyze common issues and provide feedback to operations and product teams.</li></ol>

Operation Care Executive (Telecom)