<ol><li data-list="bullet">Coordinate customer appointments for health checkups, consultations, and diagnostic services.</li><li data-list="bullet">Handle customer inquiries, service requests, and follow-ups via calls, messages, or emails.</li><li data-list="bullet">Guide customers on available health packages, tests, pricing, and preparation requirements.</li><li data-list="bullet">Ensure smooth scheduling, rescheduling, and confirmation of appointments.</li><li data-list="bullet">Maintain accurate customer records and update CRM systems regularly.</li><li data-list="bullet">Coordinate with labs, phlebotomists, and partner clinics to ensure timely service delivery.</li><li data-list="bullet">Track sample collection status and ensure on-time reporting.</li><li data-list="bullet">Resolve customer concerns with professionalism and escalate cases when needed.</li><li data-list="bullet">Monitor daily operations and support process improvements for better service.</li></ol>

Operation Care Executive (Health Checkup)