Nursing Supervisor

1] SUPERVISORY FUNCTIONS:

• Taking rounds of Wards, ICUs, Accident and Emergency, Day Care Units and OBG department in each shift.
• Supervisor guides and instructs professional nursing personnel in providing high quality services including accurate documentation.
• Ensures patient safety and quality working environment for the staff.
• Supervises the grooming, punctuality and soft skills of the nursing staff and HCAs on duty.
• Ensures the appropriate nurse patient ratio in the departments.
• Ensures the professional etiquettes followed by private nurses in the hospital.
• Ensures the implementation of the hospital policies and protocols.
• Meeting the VIP/ HWC/ DNR patients personally in each shift.
• Ensures customer satisfaction with hospital services.
• Implements and interprets organizational policies and procedures and nursing standards and regulations as an administrator on duty in their absence.
• Identifies, analyzes and resolves administrative problems by direct intervention or by notification of appropriate personnel.

2] CRISIS MANAGEMENT:

• Handling customer grievances.
• Attending code blue and stroke code and coordinating between the departments for smooth flow of events.
• Coordinating nursing and HCA coverage during man power crisis.
• Handling issues related to delay in pharmacy, billing, pathology and diet services.
• Handling issues related to unavailability of hospital equipments and services.
• Managing availability of critical beds when there are no vacant beds in adult ICU.
• Acts as a leader and coordinator during disaster management in AandE department.

3] COORDINATION:

• Arranging private nurses, ward boys and ayahs and maintaining their records.
• Making Huntleigh and KCI products available for the patients and maintaining their records.
• Helping the admission desk in coordinating and allocating the vacant beds according to the availability when asked for assistance by admission desk.
• Coordinating for organ donation.
• Mortuary management
• Checking Death Certificate and handing over the body to next of kin. Accompanying the body to the mortuary or at the time of releasing the body.
• Arranging undertakers as per the relatives request.
• Coordinating emergency procedures in cath lab, OT, endoscopy and dialysis department, arranging transportation of nursing personnel to the hospital.
• Coordinating for fogging procedures.
• Accompanying the VIP patient on admission and OPD procedures in the hospital.

4] COMMUNICATION and MOTIVATION:

• Implementing new policies.
• Ensuring the availability of on call list of consultants and JMS for Sundays and public holidays.
• Counseling and motivating the staff.
• Solving interdepartmental conflicts.
• Act as a role model to enhance the professional nursing image and act as an advocate for staff and customers.

5] REPORTING AND RECORDING:

• Collecting census in each shift and sending e-mail to management and administrative head.
• Reporting emergency surgeries, procedures and death.
• Reporting sentinel events.
• Reporting DAMA with reason to Clinical Administration department.
• Recording the total number of nursing personnel and HCA in each shift.
• Maintaining double duty records in each shift.
• Maintaining records of foreigners admitted to the hospital and informing the security at

the time of discharge.

• Recording and reporting of average daily census.
• Recording of departmental census.
• Maintain the records of staffs attending A & E department.
• Recording and distribution of appraisal forms and confirmation letters.
• Reporting fever cases.
• Reporting VIP patients and problematic patients.